April 29, 2024

Building and managing Uptime Lab's platform through multiple iterations

Uptime Labs engaged WeShape to help with building and maintaining their platform across many different iterations, pivoting to meet different business goals, including development of new product features and the overarching user interface / experience for a B2B service.

About Uptime Labs:

Uptime Labs is a realistic IT incident simulation platform, leveraging conversational and generative AI to recreate realistic IT system failures with all the socio-technical parameters that happen in real life.

The Goal:

Uptime Labs required assistance with their platform throughout different stages of their product journey, including making the platform viable, adjusting the platform and implementing new features based on user feedback, as well as integrating AI into the platform.

Outcome:

Partnered with product engineering team working to deliver end-to-end solutions and turn the platform into a viable product
Worked closely with the customer success team to identify improvement areas and implement new features
Helped drive the AI team to integrate AI into the main product and proved it’s visible to run drills with AI
Improved engineering standards and supported on architecture design of AI

This is a continued engagement with WeShape providing architecture guidance, new feature development and support of the proprietary platform.

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'When we engaged WeShape we did not have any Front End and UX expertise in-house. Also our requirements were very fluid and driven by end user needs. For me it was very important to pick a partner who could deliver at the speed we needed, the agility that our customers dictated, and the engineering quality that our brand represented. I’m impressed with WeShape to deliver on all the three areas by deploying a competent team on our project.'

Through close collaboration between the project team (including Tech Academy developer), WeShape’s Client Development team and the client's technical team, WeShape successfully addressed our client’s challenges, delivering a frontend solution that can be easily managed and replicated at ease.

When we engaged WeShape we did not have any Front End and UX expertise in-house. Also our requirements were very fluid and driven by end user needs. For me it was very important to pick a partner who could deliver at the speed we needed, the agility that our customers dictated, and the engineering quality that our brand represented. I’m impressed with WeShape to deliver on all the three areas by deploying a competent team on our project.

A leading technology company in the online betting space engaged WeShape to carry out a migration of their on-premise solution. WeShape successfully carried out the migration to address issues with their existing environment and enabled in-house operators to more effectively manage and debug applications.

WeShape delivered the ephemeral environments with success, which allowed several copies of the production environment to be provisioned independently to be used to test new features and fix bugs. By partnering closely with our client’s internal teams, we also helped upskill their task force to ensure they can make use of these environments and carry on day-to-day administration and housekeeping after our engagement.

'A leading software company engaged WeShape to solve challenges in their mobile application development infrastructure. By engaging our extensive associate network, WeShape successfully deployed a specialist consultant within 72 hours to help revolutionise our client’s processes and enhance efficiency.'

"WeShape were able to deliver great insight and actionable recommendations with a well structured and impactful engagement"

"WeShape have supported on various requirements and the consultants they have provided have been invaluable. They have proved a great catalyst on projects in our organisation and the team we have worked with have enthusiasm, experience and a can-do attitude"

"WeShape maintained a clear focus on the desired outcomes and navigated through the complexities of the process and the Naked Wines business to deliver some excellent results"